Question 1

Do you offer free delivery in Cyprus?

Accepted Answer

Yes — AlterVape offers free shipping on all orders over €50 across Cyprus, with a flat €3.50 rate below that. Orders are typically delivered in 2–4 working days.

Question 2

Are your products genuine?

Accepted Answer

All products sold at AlterVape are 100% genuine, sourced from authorised brands and distributors.

Question 3

Can I return a product?

Accepted Answer

Yes. Unopened items can be returned within 14 days by mail under our returns policy. See our Returns page for full details.

Question 4

Do you have a loyalty programme?

Accepted Answer

Yes — you earn loyalty points on every purchase at AlterVape, which you can redeem for discounts on future orders.

Question 5

Do I need to be 18 to buy?

Accepted Answer

Yes. Vaping products are sold only to adults aged 18 and over. Age verification applies at checkout and on delivery.